Refund policy

We want you to be happy with your Forever Classic order. If something is not right, please contact us and we’ll help you find the best solution.

Returns

You have the right to return your order within 14 days from the day you receive it.

To start a return, please contact us at: info@foreverclassic.lv

Please include:

your order number;
the item you would like to return;
the reason for return, if you would like to share it.

After notifying us about the return, the item must be sent back within 14 days.

Item condition

Returned items should be:

clean;
undamaged;
complete;
unused, except for checking the item in the same way you would in a physical store;
returned with labels, protective films, accessories, purchase documents and delivery documents, where applicable;
returned in the original packaging, where possible.

If the item has been used more than necessary to check its nature, characteristics or fit, or if it is damaged, dirty, incomplete or not properly packed, we may reduce the refundable amount according to the decrease in the item’s value.

Exchanges

If you would like to exchange an item for another size or product, please contact us at: info@foreverclassic.lv

Exchanges depend on product availability. If the requested size or item is not available, we can offer a refund instead.

Return shipping costs

The buyer covers the cost of returning the item, except when the return is caused by an error on our side, for example if the wrong or defective item was delivered.

If you choose a delivery method that is more expensive than the cheapest standard delivery method offered by us, we are not required to refund the additional delivery cost.

Refunds

Refunds are made to the same payment method used for the original purchase, unless we agree otherwise with you.

Once we have received the returned item or proof that it has been sent back, we will process the refund as soon as possible, but no later than within 14 days.

Wrong or defective item

If you receive a wrong, damaged or defective item, please contact us as soon as possible at: info@foreverclassic.lv

Please include your order number and, if possible, photos of the issue.

If the item is defective or does not match the order, we will offer a repair, replacement, exchange or refund, depending on the situation and product availability.

Consumers may submit a claim about a defective or non-conforming item within 2 years from receiving the item. If a defect is discovered, the buyer should inform us within 2 months from the day the defect was noticed.

We will respond to consumer complaints in writing within 15 business days.