Terms of service
The owner of the online store is Forever Classic SIA (hereinafter referred to as the “online store” or the “Seller”), registration number: 40203592305, legal address: Miera iela 2, Rauna, Raunas pag., Smiltenes nov., Latvia.
The validity of contract of sale, product and price information
These Terms and Conditions apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A delivery fee is added to the price, where applicable.
The delivery cost depends on the Buyer’s location and the selected delivery method. The delivery cost is displayed before the Buyer confirms the order.
All prices are in euros (€).
Product information is provided next to each product in the online store.
The Seller is not responsible for minor differences between the goods shown in the website images and the actual goods, such as differences in colour shade, size perception, shape, or other non-essential characteristics, where such differences are caused by the Buyer’s device screen settings, lighting, photography, or similar external circumstances.
Placing an order
To place an order, the Buyer adds the desired products to the shopping cart, fills in all required fields, and chooses the most suitable delivery method. The total cost of the order is then displayed on the screen.
The order can be paid securely via the following payment methods provided by Maksekeskus AS:
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Card payments: Visa / Mastercard
- Apple Pay
- Google Pay
- Gift cards
NB! When using a bank link payment method, the Buyer must confirm the order and then click the “Return to merchant” button.
The personal data necessary for the execution of payments are transferred to the authorised processor Maksekeskus AS.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If the online store cannot deliver the ordered goods due to stock running out or for any other reason, the Buyer will be informed as soon as possible, and the money paid, including the delivery cost, will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are delivered to Latvia and other European countries.
The purchased goods are delivered via Omniva, DPD, SmartPOST, Venipak, Latvijas Pasts parcel terminals or couriers. The goods may also be delivered by ForeverClassic.eu or its authorised representative.
All fees and taxes that must be paid to receive the shipment at the delivery destination, where applicable, must be covered by the Buyer.
Delivery costs are shown before order confirmation.
The purchased goods are delivered to the address specified by the Buyer within 2–10 business days. In exceptional cases, the online store reserves the right to send goods within up to 45 calendar days, informing the Buyer accordingly.
Right of withdrawal
After receiving the order, the Buyer has the right to withdraw from the contract entered into with the online store within 14 days.
The right of withdrawal does not apply if the Buyer is a legal person.
To exercise the 14-day right of withdrawal, the Buyer must not use the ordered goods in any way other than is necessary to determine the nature, characteristics, and functioning of the goods in the same way the Buyer would be allowed to test the goods in a physical store.
If the goods have been used for any purpose other than is necessary to determine their nature, characteristics, and functioning, or if there are signs of use or wear and tear, the online store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.
Returned goods must be undamaged, clean, complete, and, where possible, returned in the original packaging. Labels, protective films, accessories, purchase documents, delivery documents, and any other items received together with the goods should also be returned.
If the goods are returned incomplete, damaged, visibly used beyond what is necessary to determine their nature, characteristics, and functioning, or improperly packaged, the online store has the right to reduce the refundable amount according to the decrease in the value of the goods.
To exercise the right of withdrawal, the Buyer must send a written notification electronically by e-mail or in printed form together with the returned goods, indicating the item to be returned and the order number.
The money for the returned goods will be refunded to the same payment method used for the original purchase, unless otherwise agreed with the Buyer.
If the Buyer has chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the additional delivery cost exceeding the cost of the cheapest standard delivery method.
The Buyer bears the cost of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order, for example, if the wrong or defective product was delivered.
The Buyer must return the goods within 14 days of submitting the declaration of withdrawal or provide evidence that the goods have been handed over to the carrier within this period.
Upon receiving the returned goods, the online store shall refund the Buyer promptly, but no later than within 14 days, all payments received from the Buyer based on the contract, subject to the conditions set out in these Terms and Conditions.
The online store has the right to withhold the refund until the goods have been received back or until the Buyer has provided proof of returning the goods, whichever occurs first.
The online store has the right to withdraw from the sale and request the return of the goods from the Buyer if the price of the goods indicated in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to the Buyer with the terms and conditions of the contract, or for defects that existed at the time of delivery and become apparent within two years of delivering the goods to the Buyer.
Within the first year of delivery, it is assumed that the defect existed at the time of delivery, unless this is incompatible with the nature of the goods or the defect. It is the online store’s responsibility to prove otherwise.
The Buyer has the right to contact the online store within two months of discovering a defect by e-mailing info@foreverclassic.lv or calling +371 23123232.
The online store is not liable for defects arising after the goods have been delivered to the Buyer if the defect was caused by the Buyer’s actions, improper use, normal wear and tear, or other circumstances for which the Seller is not responsible.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods free of charge.
If the goods cannot be repaired or replaced, the online store shall refund the Buyer all payments involved in the contract of sale.
The online store will respond to the consumer’s complaint in written form or in a form that enables written reproduction within 15 business days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the Buyer for processing the order and delivering the goods to the Buyer.
The online store forwards personal data to transport service providers where this is necessary to deliver the goods.
The online store sends newsletters and offers to the Buyer’s e-mail address only if the Buyer has agreed to receive them by entering their e-mail address on the website and indicating their wish to receive direct marketing communication.
The Buyer may opt out of newsletters and offers at any time by informing the online store by e-mail or by following the unsubscribe instructions included in the marketing e-mail.
Liability and force majeure
The online store is not responsible for delays, non-performance, or other failure to fulfil obligations caused by circumstances beyond its reasonable control, including but not limited to strikes, government decisions, war, national emergencies, terrorist threats or acts, environmental or climate-related events, third-party service disruptions, internet connection interruptions, or failures of computer equipment or software.
In such cases, the online store will make reasonable efforts to resolve the delay as soon as possible.
Settlement of disputes
All complaints about the online store may be submitted by e-mail to info@foreverclassic.lv or by phone at +371 23123232.
If the Buyer and the online store are unable to resolve the dispute by mutual agreement, the Buyer who is a consumer may submit a complaint to the Consumer Rights Protection Centre of the Republic of Latvia or apply to the Consumer Dispute Resolution Commission in accordance with the applicable laws of the Republic of Latvia.
A consumer may also seek information about cross-border consumer redress options available in the European Union.
In matters not specified in these Terms and Conditions, the Buyer and the Seller shall comply with the regulatory enactments in force in the Republic of Latvia.